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Scout is not on our unit roster (SB)

A new Scout should appear on your roster in Scoutbook within approximately 48 hours after they appear on your roster in Member Manager in my.scouting.org. We would strongly advise that you wait for this automatic process to occur. This will avoid issues in the future.

If they are on your roster in my.scouting.org but not on your Scoutbook roster within a week, or if an existing or returning Scout is not on your roster, please see the following:

A unit key 3 member (unit leader, committee chair, or chartering organization representative) should login to http://my.scouting.org and  verify in Member Manager at my.scouting.org that the Scout is still on the unit’s roster.  If not, please contact your local council and ask them to check the Scout’s registration. To access member manager, login to my.scouting.org, click on the menu, your unit, then Member Manager. A tutorial for the tool is here. (PDF)

A parent or Pack or Troop Scoutbook administrator can find and move the Scout into your Troop or Pack by clicking My Dashboard > My Account > My Connections > Select the account for the Scout that doesn’t have a Unit listed under their name > Scout’s Membership > Add > Enter the Council, Unit Type, Unit Number, BSA Unit Description, Patrol or Den, and a Start Date > Update.

Sometimes, users will have an issue where they are trying to move a Scout between Dens or Patrols and they accidentally remove a Scout from the Unit. When this occurs, we will need to make sure that they are connected to the Scout. Once you know they are connected and have full control, they can then see the Scout in their My Connections page and move the Scout back into the Unit. If the connection is not made, they won’t see the Scout in the My Connections page and they can’t move them back.

A common glitch that users see in Scoutbook when moving a Scout back into the Unit is that the name appears correct on the My Connections page and then it shows the wrong name when they click the Scout. This fixes itself when they move the Scout back into the Unit. They are on the right account, but the name just appears wrong.

If the user doesn’t know the Scout’s start date, they can really use any date. As long as the date isn’t in the future. If they are concerned about tenure, they can go ahead and move the Scout back into the Unit and then check their Edit Profile menu to see the Scout’s actual Start Date. They can then click on the Scout > Scout’s Membership > Current Membership > Change the Start Date to match > Update.

If a parent does not see their Scout under connections, they can click on Connect to your Scout on the connections page. Once they find their Scout, they should click on Scout’s Membership > Add > Enter the Council, Unit Type, Unit Number, BSA Unit Description, Patrol or Den, and a Start Date > Update. This will connect the Scout and unit to the parent.

If you still do not see them, try bringing them into your unit with the transfer tool see:  See: https://help.scoutbook.scouting.org/knowledge-base/transferring-a-scout-between-units-sb/

Updated on August 28, 2020

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